Adt Security
Life threatening misconduct

I had an alarm activation the morning of 27 August 2013 at 05:52. ADT called to check if everything was fine, I responded to say they should send a unit as I was not sure whether I had a burglar in the house. The tech promised to send a unit. I waited for 10minutes and no-one came. I called ADT to check if a unit had been sent to investigate the alarm activation and my call was dropped at least four times (ADT should a record of my calls which were made from my land-line). A unit eventually came 25minutes later and the car was not even one that is allocated to my area.

My concern is that my life was threatened because all the time I waited I had no way of knowing whether a burglar was in my premises. The area where the alarm went off was the kitchen area. I was alone in the house and have no pets which could have activated the alarm. Should ADT customers accept such life threatening behavior whilst we are being promised a security service which was clearly not rendered in this instance? I could have been shot within my premises and no-one would have known as ADT did not check whether the unit had arrived.
Customers lives cannot continue to be put at risk with this poor service.

Company: Adt Security
Country: South Africa
City: Birchleigh North Kempton

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