Adt Security
Outstanding balance

I received a letter from ADT in September 2012, demanding an outstanding payment, or our services will be terminated. I duly contacted ADT, which took over the original service provider, Meldene. I disputed the amount that I was in arrears with and was sent extracts of ADT's records by Sandra Bailey. I did a reconciliation on the account and found that we were approximately R45.00 in arrears. ADT's billing system sent on a monthly basis, did not reflect any arrears, not even the latest statement I received. Another letter was received in May 2013, indicating an outstanding amount of R737.14 - although I have never missed a payment. What a nightmare to try and discuss this with the credit controller. As I am typping this e-mail, I have been holding on for 15 mins for Credit Controller Shokane or the manager!!! The reconciliation I did from 2008 to September 2012 was sent to Sandra Bailey on 20 September 2012, I have had no reply from ADT in this regard. They are now threatening to list us on the National Credit Burea for money we do not owe. I left a message yesterday to be contacted regarding this incident, no luck as yet. be with us if we ever need their assistance

Company: Adt Security
Country: South Africa
City: Johannesburg

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