Multichoice
Inefficiency and poor processes

Don't ask me to enter my ID number or Account Number in the telephonic system, just to ask for it again.
Don't make me have to deal with a separate department to cancel decoder insurance.
DO offer the ability for me to choose what channels I want.
DO send your staff on training to understand that the Discovery channel is NOT actually available on any other package other than the premium.

Company: Multichoice
Country: South Africa
City: Head Office

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