Blaq Rand Communications
Paying for someone else's bill and FNB allowed it

My FNB account was debited on the 25th October 2013 by Blaq Rand Communications via Digi Cash without any agreement in place with me. According to them their customer gave them the wrong account number and they promised to refund me which they still have not processed and now they are giving me the run-around.
Does this not justify some sort of?

Can FNB help me?
How can FNB allow external parties to debit their customers accounts without any written approval?

Company: Blaq Rand Communications
Country: South Africa
City: Durban

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