British American Tobacco SA
POOR SERVICE

British American Tobacco - a large professional company (you would think). How do you work with a business with such incompetent staff/systems? A previous complaint was lodged in October 2012. BAT replied, but the problem does not get sorted out. A BAT Rep calls on a certain day to collect your order and the stock is delivered on a certain day. If any problem occurs, nobody calls to inform you. The stock just doesn't arrive. After numerous calls and wasted time, you are told that you're over your credit limit. This is because BAT's accounts department cannot resolve queries (for the last 4 months). The call centre is of no assistance and you are given tel numbers that don't exist. Afterwards you discover that the credit limit was in fact sufficient, but the outstanding query keeps causing problems. Surely such a large national company who has thousands of clients, have very capable financial staff who can resolve this query? With today's advanced technology, can't the system just send an automated e-mail/sms stating that your order has been deleted/not generated. That gives you sufficient time to try and sort out your delivery.

Company: British American Tobacco SA
Country: South Africa
City: Cape Town

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