Kyocera Document Solutions South Africa
POOR service in general

Our office address changed so I phoned and spoke to Veronica to change our details, being familiar with Kyocera's less to none service, I also sent an email to Michelle to please make sure and confirm that our details are updated (4 Sept 2013). Last week (2014) I logged a call and, obviously, the IT guy phoned and said he's getting no answer at our office... our details are still not updated (5months later), after I phoned AND emailed our new detail to 2 different employees.

Secondly, we bought a new machine for our Pretoria office where there should have been a contract service agreement included. Kyocera employees' words ''I don't understand why there has not been one included'' - uhmm obviously, Kyocera...
We then signed one and sent it back (29 Aug 2013), today (22 Jan 2014) we are still billed for things not necessary.

2013 we received next to NO service from Kyocera (WHAT A STRUGGLE) and as soon as I complained and 'threatened' to close our account in hoping that they would maybe take us more serious, we received a reply that they'll send us the necessary details to do so. Best word I can think of in response is - unbelievable

Company: Kyocera Document Solutions South Africa
Country: South Africa
City: Cape Town

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