Sanral
Incorrect Amount and being handed ove

Last Thursday, 09 January 2014, I received an email from the Violation Processing Centre at my work e-mail address advising that I've been handed over. The e-mail states that I owe ZAR165.57.00 and that I have been handed over.

You can imagine my annoyance as receiving this e-mail and straight away I realised that the amount couldn't be right. I also couldn't understand why it had been sent to my work e-mail address, as I use my personal e-mail address for all my personal business. I phoned the VPC call centre and spoke to a lady, Ndozo and asked her where they had got my work e-mail address from. She was extremely unsure of herself and she had to put me on hold to find out. Ndozo came back to me and advised that they retrieved the information from ENatis.

At this point, I advised Ndozo that I could only pay if a detailed invoice was sent to me by post. I asked her to clarify the postal address they have on file. I couldn't believe my ears when she told me " 53 Panther Street, Kensington" I lived there approximately 8 years ago.

I don't use the highways often and the amount VPC/Sanral say I owe seems quite high. The administration of Sanral is a shambles.

Company: Sanral
Country: South Africa
City: VPC

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