Carlton Hair
RUDE AND CONDESCEDING ATTITUDE

I raised a complaint against Melrose branch due to treatments which clearly there was something wrong with!

KIM DAY; who is charge of complaints at head office & I have had the displeasure in dealing with; spoke to me with a rude and condescending attitude. She mentions that Melrose disagrees and further gets the compliant incorrect. Her resolution to this matter; I should just accept a treatment which they are offering to rectify the matter.

To add to this she is screaming on the phone and thereafter asks me why am I raising my voice!

I have never experience such unprofessional service from any member in customer service! The manner and disregard of her attitude shows that she had no intention of resolving the compliant!!!

THANK YOU FOR THE DISGUSTING ATTITUDE RECEIVED...

Company: Carlton Hair
Country: South Africa
City: HEAD OFFICE

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