Shapiro Shaik Defries & Associates
Waiting three months for my account to be cleared

I paid my TV license account on 28 March. I made several frustrating calls to the call center (when I could get through). On 11 April I sent them a detailed email, stating the names of who I spoke to, what they said, who I sent faxes to etc. On 15 April I received a reply from Johannah Seshibe - Resolution consultant stating that they would do "the manual payment to SABC. We will update as soon as the issue is
resolved."I made several frustrating calls to the call center YET AGAIN.On 8 June I finally reached the limit of my patients and sent an angry email to Johannah Seshibe listing my frustrations and demanded to be contacted by a manager. I'm STILL waiting for a reply! After spending most of the morning trying to get through to the call center I'm reporting here hoping to get ANY response before taking the matter further! Thank you Hello Peter for giving me a platform to air my grievances and for the helpful suggestions I've picked up on how to deal with this problem if they don't resolve it.

Company: Shapiro Shaik Defries & Associates
Country: South Africa
City: Cape Town

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