CaCell
Terrible at resolving and communicating delays

Electronics and household app.

My order was made and paid 20 days ago and I am still waiting for the phone.

I've phoned numerous times. Initially it was a delay fro the finance department, then the phone was promised (4 days ago at the time I am writing this complaint), now the phone will supposedly come on Thursday 2 May.

I can understand that delays can occur, but CaCell doesn't handle it very well in the way they communicate it and sort out the problem.


Company: CaCell
Country: South Africa
City: Online store
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