Samsung South Africa
Phone keeps restarting

6 months when everything just went wrong. Phone just went into a restart mode and the only way to get it into a "wake" state was to power/charge it with the supplied charger. After phoning the support centre I was told that this is a common problem, as there was a faulty batch of batteries produced and I could take my faulty battery to the nearest Samsung store to be replaced. At this point I'm thinking "a R10k phone and this is happening", but none the less it takes a week for the store to get a new batch of batteries and gets replaced and my mobile is back to normal. I think"its just one of those things" until 3 weeks later the phone goes into restart and this time NOTHING fixes it, not even with the supplied charger. Thinking it's once again the battery, I phone Samsung and they tell me only the bad batch of batteries will be replaced and it has to be a software issue. After taking it into the Samsung store at Eastgate, the technician tells me that the phone is irreparable and it has to be taken to the main store in Boksburg! I want a new phone as this is ridiculous!

Company: Samsung South Africa
Country: South Africa
City: Eastgate

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