Samsung South Africa
Screen cracked twice REF: 2118843502 & 2118809732

THE INITIAL CALL LOGGED ON THE 27th NOV 2013:

The reason why I am emailing is 4th August 2013 My 1st Galaxy Note 2 (imei - 354776050240392) slipped out of my hand and it fell on the carpet, and I have to stress that it fell less than a meter on the carpet. As a result, the screen cracked. I purchased a new phone on the 6th of August 2013 (imei - 354839050634990).

This weekend the same thing happened with the new phone, I have to say all thought this phone is big it surely do not justify losing over R16 000 within 3 months? Please find photo's attached of both phones with the cracked screens.

I would just like to know, as I can't afford to spend R8 000 on a cellphone again, is there any way Samsung can show support to one of there loyal customers?

NOW:
They requested that I should get a quote to repair the device, which I did in December 2013. No one can tell me now what next?

It has been almost 2 months after I have logged this incident and I have phoned 2 times and they keep saying that they will escalate this issue. I consider myself to be a premium client as I own all of Samsung's Top devices. How can you give this type of support to a premium customer?

Company: Samsung South Africa
Country: South Africa
City: South Africa

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