Samsung South Africa
Dissatisfied with Samsung product and service

I have been experiencing problems with my battery on my S4.

I reported this to Samsung, and they informed me that a new battery would be delivered the next day. This has been 3 weeks now.
When I phone the service department, I am constantly told that they are still waiting for stock of these batteries from the Head Office.
Does it really take 3 weeks for batteries to be delivered? If this is the case, the selling of these phones must be zero.

I have left a message for the manager of the department to call me, and I am still waiting.

The service has been appalling. If there is such a back log of batteries, is it not the descent thing to contact the client, and inform them, why should we daily contact the service department.

I have had numerous problems with this product, starting with faulty phone at purchase, and now this.

I would really appreciate if someone on a more senior level would contact me. My call reference is #7112029191.

Regards,
Michelle Bebbe

Company: Samsung South Africa
Country: South Africa
City: Johannesburg

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