Suntank Solar
Nonresponse (More than once)

Earlier this month I called Suntank to get help with a solar geyser that was installed in a house I recently bought. They couldn't find the previous owners on the system, so I was happy to just start a new enquiry. I gave the gentlemen (can't remember the name) my email address and he never got back to me. When I called to follow up, the lady who picked up was never able to assist me. On 12 June, when the lady couldn't find someone to transfer me to yet again, I asked if she couldn't help. I then sent her (Nicky) an email with my details and the photo of my solar system attached. A week later (no response), I followed up on the matter and she said that she would look into it. On 24 June I made an enquiry on their website as I didn't know what else to do. To my surprise I received a response a few hours later. I Spoke to Johann on the phone and explained my problem, he took my details and said he'd give me a call. Finally, I thought. I never heard from suntank again. This is FRUSTRATING, because I would like to use Suntank's services as they are the company that installed this system, but it doesn't seem like they are prepared to help and no one takes responsibility.

Company: Suntank Solar
Country: South Africa
City: Johannesburg

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