Sandton Auto
Bad customer Service and lack of staff knowledge

I bought my Mini, in September 2010, I was told that my car as on a 15000km service plan, not once did he explain the inconvenient computerised service system. This system is highly inconvenient, having a service each time an issue arises, instead of servicing the car fully in one go is absurd. Without knowledge of this service procedure;at 15000km I took my car back to Sandton Auto for a service. They kept my car for the day&then when I collected it they said it did not need a service, once again no one explained the computerized system. 2 weeks later the service light came on and I took it back to Sandton Auto, again no one explained this ridiculous system. Due to the bad service at Sandton, I then started using Lyndhurst Auto in Melrose Arch. I had to take my car in 5 times in 2012.In addition my car overheated, I called Lyndhurst auto& was asked to drive the car to Melrose Arch&if I break down again, they would come fetch me. In Jan2013, my car had another service, not 3 months later, my service light has come on again. I arrived for an F1 service& was told it would take 3 hours! Not the 1 hour that I was originally told!! unbelievable that no one has told me the same thing!

Company: Sandton Auto
Country: South Africa
City: Sandton

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