Mercedes-Benz South Africa
Poor Service

I took my car for a service on 13.03.13 & reported tht car was making a funny noise which appeared 2b coming from d lef & wanted investigated. Collected car later & ws told tht noise gone & it'd appear 2b caused by a worn mud flap. I questoned this bcos worn flap was on d right. The service advsior didnt go through d invoice with me but highlighted thins that still needed to be done & could enquired if I could do them gradually ove d mnths. she said yes. 3 days later, called Linah abt noise still there & that I'll b retrnng car. Only managed t2return on 25.03 after it had done abt 150km since service. I drove out wt technician who also heard noise. Upon our return to w/shop, he said he will check if it ws he think is the problem & I could hv car in 30min. If I could wait 4 it. I told technician that an engine lights had gone off since I last brought car for a service. he said it is a stored fault & will check. He said he eraised mess but advised if light goes out again I must bring it in immediately. I drove out of workshop & within 2km from w/shop when car broke down. I phnd Merc since I had just come from there, they called a tow truck I dont believe I'd be paying for tow trk

Company: Mercedes-Benz South Africa
Country: South Africa
City: Constantia Kloof

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