JAPIE LOUW
Absolutely bad service on faulty vehicle

I bought a X250 in 2018 at Century City Cape Town
At around 45000km the vehicle went in limb mode and from that time on it came on at a regular basis
At around 90000km the vehicle went in limb mode again but this time the engine light came on and the dashboard indicator that states Exhaust filter, drive vehicle at high revs.
This is where the service team starts their fishing expedition at my expense.
First it was the air clean filter that cause the problem a new filter and service later it only lasts for 10 km.
Then it was a dirt filter, then a leaking diesel pipe, and so it carries on. At a point they accused me that I did not drive the vehicle long enough and far enough at regular intervals
I was on my way to Calvinia for the weekend after I receive the vehicle back from Mercedes 30km outside Cape Town the indicator light and limb mode was back. The service manager instructed me to drive it at high revs so that the system can get hot enough to blow it open after 400 km at 4000 revs in manual nothing happened.
My brother who is the workshop manager there identify the problem with in 3 minutes and communicate with the technician in Germany who agrees with him that it is the resonator that is blocked.
Back in Cape town they dismiss the diagnosis and stick to their oil story.
This vehicle is supposed to be serviced every 20000 km but the limb mode and exhaust light indicator caused that I need to change the oil every 5000km at this stage so that I don't have to drive in limb mode all the time
After complains with the branch manager and meeting with the service manager just nothing happens up to this date not even a phone call nothing from there side
After they kept my vehicle for a month to try and figure out what my brother did in 5 minutes and with the help of Germany they agree with him now but it cost me R9000.00 because they had to replace the battery due to the long standing
3 Months later they still could not even give me the cost to replace the resonator.
It cost me around R50000.00 for the incumbency of the workshop personal at this branch and as it goes now, I think only God knows where this will end.
This problem was supposed to be addressed under warranty because the problem starts on 45000km already and the clients is not supposed to be their ginny pigs.
I need Mercedes to step up to their good name and intervene in this matter.
The service provider told me that they experience the same problem on one of their other clients X250 as well.
Is this maybe a factory fault?

Your urgent attention to this matter would be appreciated

Regards

Japie

Company: JAPIE LOUW
Country: South Africa
Region: Western Cape
City: Kuilsrivier
Postal Code: 7580
Address: 18 Confettibush st
Phone: 0825790617

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