Ups
They don't want to phone me

Initial Question: 1Z2Y94516790931301
Jenny C.: Hi, this is Jenny C.. I'll be happy to assist you.
Jenny C.: Hi, Thabo. How can I help you?
thabo: bad service again
thabo: are you not supposed to phone me when you arrived at the entrance?
Jenny C.: No, we don't offer a call as part of our service
thabo: so what do we pay for?
Jenny C.: you pay for the shipping charges and to receive a package, not for a call at the delivery attempt. We don't offer that service
thabo: you know what im not mad. i cant wait for someone i dont even know what time they will be coming in. ok?
thabo: that's a bad service...
Jenny C.: The package is committed to be delivered on January 13 by the end of day. Due to day-to-day variations in package volume, driver delivery routes, driver pickup routes, and your location on these routes; UPS is unable to provide or schedule a specific delivery time.
thabo: did you check the report using the tracking number?
thabo:
Location Date Local Time Activity
Johannesburg, South Africa 01/09/2014 6:02 P.M. Destination Scan
01/09/2014 6:01 P.M. Warehouse Scan
01/09/2014 5:56 P.M. Destination Scan
01/09/2014 4:54 P.M. The Receiver's location was c

Company: Ups
Country: South Africa
City: Johannesburg

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