Lyndhurst Auto
They refuse to give me my car back

My BMW X3 clutch was very clunky. On 31st October 2013 I took the car to Lyndhurst Auto to be diagnosed. They concluded the clutch and flywheel needed replacing and I would have to rebook. They charged me R870 for the diagnosis. I checked the car back into Lyndhurst Auto on 21st November for this work to be carried out. I provided them with their previous diagnosis paperwork (they couldn't locate a copy from THEIR records) and a note of my warranty company and policy number so that they could claim it towards the cost (this had been pre approved). When I went to collect the car on Friday 22nd November I waited from 16.00 until 18.00 to collect the car.

I realised that they had charged me a second diagnosis cost and ALSO had not reduced the bill for the R6, 000 warranty claim. When I stated that I would only pay the net amount of the bill I was referred to the service manager Philip Van Heerden. He was uninterested in the situation and stated rudely that unless I pay for the full bill I could not have the car back. I left empty handed without the car for the weekend. I should NOT be financially penalised by their appalling service. They are arrogant and unapologetic.

Company: Lyndhurst Auto
Country: South Africa
City: Melrose

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