Automobile Association
AA always a disappointment - pity no competition

My baby was locked in the car which was parked in the boiling sun. We phoned the AA to dispatch a vehicle immediately to assist in opening the vehicle. All we wanted to know at that point was the viability of waiting or should we break the window to gain access. As this was a priority case there was an unacceptable lag in communication. I was not informed when a vehicle would be there. The call centre had no idea where the vehicle was. Only despatch had those details. Why does an AA call centre not have the facility to despatch a vehicle and give realtime feedback in deep dark Africa when most people are signing up for security and saftey reasons. I was cut off while holding for the info of when the vehicle would arrive. They eventually arrived 30min later once we had already broken the window in order to get her out the car. This was after the call out was cancelled! I don't know what I pay subscription fees for? When I asked for the call centre to arrange for me to speak to the CEO tomorrow I was told that he will tell his supervisor! Where is a company going to achieve customer satisfaction if mediocrity is all that is striven for. I expect a refund for subscription fees & windo

Company: Automobile Association
Country: South Africa
City: NORTHCLIFF

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