Ombudsman Motor Industry
Ineptitude of the Motor Industry Ombudsman!

I've always picked up negative reports about the MIO for a while now, never thinking that I'd ever need to engage with MIO. It's sad that I've to add to this negative reporting due to MIO's incompetence! I logged a complaint some two months ago. A month later, I followed up on the progress of the case only to be met with silence, no one answers the phones, and no one responds to e-mails, so all attempts to get hold of MIO are futile. Two months on, I followed up again, only to be met by a non-caring voice on the other side of the line informing that the complaint is still with the "Admin Dept", no timelines or t.a.t are set for managing complaints received from aggrieved customers, nor do they have timelines for responses received from the SP to the customer. Not only do customers have to deal with poor service from shoddy dealers/mechanics, but also have be inconvenienced by the ineptness of the very office tasked to help customers in times of distress. If a compliant is still sitting with MIO for 2months, when exactly is it going to reach the SP? When will the consumer ever receive resolution on the matter? No answers could be provided in this regard, this is utterly shocking!

Company: Ombudsman Motor Industry
Country: South Africa
City: Pretoria Main Office

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