First National Bank
FNB crossed wires

On 18 April I e-mailed FNB Card Division asking that the contact person for a petrol card account held by our company be changed as the previous contact had retired. This was after I had phoned the Call Centre to ask whether I should write on a company letterhead but was told this wasn't necessary, that an e-mail would suffice. I received an automated reply that my query would be dealt with "within 48 hours excluding weekends and public holidays". On 29th April I received an e-mail asking for a signed letter on a company letterhead - this was 7 (not the promised 2) working days later and a completely different instruction from that I was given by the Call Centrre. Why should I bother to phone the Call Centre at all and why do you bother to send "48 hour" promises when you can't keep them?

Company: First National Bank
Country: South Africa
City: Card division

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