Standard Bank
Unathorised transfered by the bank

My mother by the age of 69 lost money in the bank where there was a transfered money from her account to the other account that the bank couldnt trace and said they will investigate it. The transfered happened on the 6th of April 2013 saturday and my mom never went to the bank. We were given 3days for the bank to investigate where the money went to. On the 10th the lady from standard bank Seldene called and said the money went to the home loan tthat my mom owed. But on the 8th of the same month when we found that the money was missing in the bank the lady from enquiry by the name of Lindiwe called and enquired about the home loan which we were told it was paid up 2001! My mother is old and she is a pensioneer and even if she owed the bank who authorised the transfer of such money. Still the homeloan was taken from the same branch that is Siyabuswa standard bank how come they have to investigate their own account transfering becouse they sholud have detected it at a go. Please help!

Company: Standard Bank
Country: South Africa
City: Siyabuswa shopping centre

  <     >