Absa
LOYALTY SHOULD COME FROM BOTH SIDES

I have been an ABSA customer for over 30 years (opened my first account at Allied bank in the late 70's). My wife and I currently have access to 6 ABSA accounts on either their Gold or Platinum packages. As my Cheque Card and Premier Pass card will expire at the end of March I went to the Waverley Branch to request that replacement cards are ordered in time. (One would assume that the bank should do this automatically).

I assumed the bank would need proof of identity and residential address thus presented my ID and municipal account only to be told that the municipal account was too old and that I would need to come back with a "new" account BEFORE ABSA will initiate the replacement process. The account was issued on 30/10/2012 and it exceeded the 3 month period with two weeks.

Based on my long term relationship with the bank and the fact that the required proof has previously been provided on every occasion that cards were replaced, ie annually, I think a loyal service provider would have handled this differently. After >30 years it is good bye ABSA, thanks for nothing!!

Company: Absa
Country: South Africa
City: Waverley

  <     >