Standard Bank
Shocking service

13 February 2013
To whom it may Concern
I visited the Garden Centre Standard Bank on 24 January to deposit a cheque from my
father in the amount of R8000.00
My account number isxxxxx, the deposit slip number is 22587375 and the Teller No
was 75. I have stamped proof of deposit. My ID number is xxxxxx. I visited the bank yesterday after receiving an SMS from them. I was informed that they had
lost my cheque and that there was nothing they could do about it. As you can imagine I am
absolutely devastated at the lack of empathy and concern over the situation.
To make matters worse this is the second time that the bank has lost one of my cheques.

I find it inconceivable and bad banking practice for a bank to absolve itself of all responsibility for
the loss of a cheque especially when I have the deposit slip as proof of banking. The fact that this
has happened twice without any recourse smacks of some form of behaviour and
I would like you to investigate this for me.

I am turning to you in a desperate and last ditch attempt at resolution.

Please help me

Sheen Quinn

Company: Standard Bank
Country: South Africa
City: Gardens, Cape Town

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