Wonga
Wonga - Wrong Info!

I have a complaint about Wonga.

On 3 Feb I received a call at work from one of your consultants. She was extremely rude - she insisted I provide her with my personal information before telling me the nature of her call. I am loathe to give out ANY personal information over the phone when I have no idea who I am really speaking to.

She then went on to enquire as to why I have not paid my Wonga loan. I told her the debit order went off and I have already taken an additional loan! She then said that the system takes a few days to update!

This is embarrassing to me as she phoned me at work, it is unprofessional - get your facts straight before phoning clients!

I am not impressed. I sent an email to Wonga on 3 Feb but no one has bothered to respond to me!

Company: Wonga
Country: South Africa
City: Loans

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