Capitec Bank
No satisfactory answers

During Dec'12 I purchased goods with my bank card. These purchases never reflected on my account or bank card and my account were overdrawn by the amount of R2410.09.Capitec admitted that it was their fault and credited the account with the amount of R2410.09 and I made and arrangement to take R1000.00 for the month of Jan'13 and Feb'13 and R410.09 in March'13 to settle the amount. However, to date no money as agreed (R1000.00) were taken from my account but instead R393.06 were credited and debited from my account on 21 Jan '13, 28 Jan '13, 4 Feb '13 and 6 Feb '13 respectively. I have tried phoning them, I went to their I'langa Mall branch but not one of their consultant can tell me why my arrangement of R1000.00 was not stick to and what the R393.06 is that is being put into my account and taken again. I was honest enough to accept their mistake during Dec '12 and offered to rectify it with the arrangement but now it seems as if my account is being used for money laundering or something and Capitec can not give me straight answers on what is going on in my account. In the mean time I have to pay sms charges for every time this money is being placed into my account and taken out.

Company: Capitec Bank
Country: South Africa
City: I'langa Mall

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