Capitec Bank
Trying to open an account!

My wife went to capitec durbanville branch twice today trying to open an account. First she's told the proof of address is in my name her husband and as she needs to get a signed letter from me approving she may use it! She goes back to the office as she remembered she had an email with a letter attached this time in her name. Now she told that this was a one off letter sent to her and does not count! Really? A letter is a letter. She gets told that all she needs to do is to take the bankstatment from fnb also with the same address as letter 1 and letter 2 needs to be stamp before an account can be opened. She left the bank in tears as this is pathetic! You say simplify banking and ASK WHY? I am asking you Why this trouble to open an account? This is pathetic! I will be closing my account on the 1st as will my family close their accounts and move back to fnb were service is no hassle and served with a smile even if you have to pay more bank fees!

Company: Capitec Bank
Country: South Africa
City: Durbanville

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