First National Bank
Computer banker, not a human being

I applied for an overdraft in December. I have been told that it has been declined because I TRANSFER my money / salary from my business and not do a PAYMENT (both are FNB). Because of this, the COMPUTER has decided I cannot afford my overdraft (This apparently cannot be changed. I thought a banker was a HUMAN BEING who studied for the position, and not a data enterer who gets told what to do by a computer).

Since the initial query, till now, this info took 2 months to get to me. The person I was dealing with, Nonkululeko Xabetwane (Nkulie) took at least a week between correspondences, even after I left messages on the office line as well as emailed her.

The FNB slogan of "HOW CAN WE HELP YOU" does not seem to run true.

I work freelance (payment comes in various times of the month) and had problems in the past with going over on the account. I was instructed to contact the bank before this happens so they can help out and not return debit orders etc. That proved to not be the case and a R400 was returned.

I LOVE FNB and promote them wherever I go but this shocking service has really not lived up to my expectations...

Company: First National Bank
Country: South Africa
City: Credit Division / Premie

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