Sanlam
Illegal debit orde

On 2013/01/02 I emailed Tasneem Gasant after speaking to her in December 2012 about a debit order that has been going of my bank account for the past 21 months which I had no knowledge of. It wat found that Reality got my bank details from Sanlam as I have a policy with them and started taking a premium for Reality without EVER speaking to me. When I asked Tasneem Gasant how the contract was concluded she confirmed it was done over the phone, when I asked what phone number was used, she confirmed my FAX NUMBER. She in the end managed to get Reality to agree to pay me back my money and bank costs. After the first deposit I noticed that they only paid half of what is owing to me. When I questioned this the feedback was: due to admin to keep the membership active costs has been incurred. Andre Booyens, why do I have to pay for admin that was never my consent for in the first place? After requesting that my money be paid back to me in full the email response was: I have received feedback from our account department and your request for a full refund has been rejected. How can you reject my full refund? You from me, Illegally. I am not going to leave this.

Company: Sanlam
Country: South Africa
City: Reality

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