First National Bank
No one has the correct information

I applied online for a smart device and it has taken me 2 days to get the correct information as a One Account Holder. The one hand does not know what the other is doing.By following up whether the application is in the system has proved to be even more frustrating. I have been given 3 different numbers and have been transferred to six different people and was holding on for 35 min 26 seconds. I also see that FNB has currently 57 complaints on hello peter which is disgusting and shows that no one is actually doing anything about the complaints to be improved. I have been banking with FNB for more than 30 years and am actually thinking of changing if I do not get an immediate response. Christelle

Company: First National Bank
Country: South Africa
City: Call Centre

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