Standard Bank
Poor service from Home Loans department

Good day

My ordeal started in Jan 2013 when i applied for a second bond which after 4 submissions still got declined ranging from the valuation is to low (even though I was renovating) to they are at too much risk because my neighbour also had her bond at Std Bank... eventually i had to fund my renovations out of a personal loan of R160K which Std Bank gladly gave with the obvious reason the interest they make on it. To this day I have still not gotten an answer on why I was declined being a prestige member and all on top of this. The latest was them not deducting my debit order from my home loan, I then had to make a manual transfer only for them to run the debit order again and it thhen taking me 4 days to get a refund only to be told i will not be refunded in full for the amount that i paid because by home loan will go up from end Nov from 6, 200 to 6, 900??? for which they cant give me an explanation...
The question I have to ask is why then did SAHL grant a loan with additional funds to be paid out to me within 1 day???
If I have any advise for consumers it would be not to go to Std Bank when their expectation is good service and competence.

Company: Standard Bank
Country: South Africa
City: Home loans

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