Virgin Money South Africa
Where is your service and systems?

I requested my credit limit be reviewed via e-mail on the 9th of Oct, 2013. On the 15th of Oct, I was asked to forward some supporting docs. This was done on the 20th and 21st of Oct. On the 23rd, I was told that my limit could only be reviewed next year January as I had applied for a limit review earlier in June this year. I phoned the service centre (021 317 3112) on the 24th Oct to explain that I had not asked for a limit increase in June but that Virgin re-instate my limit that they had erroneously decreased for untrue reasons of 'Bad credit repayment'. I was assured that the matter would be 'bumped up' and that I would have an answer the next day. I phoned again on the 29th and was told that nothing had been done about the matter and the consultant no longer worked for Virgin. I made another request and was again assured that the matter would be treated with urgency and 'bumped up'. I was told that I would get an answer by the next day. I have just phoned today - 31st Oct - and had to explain the whole thing again. The consultant told me that she could do nothing until the 'upper bumpers' had an answer. Your system is starting to feel like a hamster wheel with no return.

Company: Virgin Money South Africa
Country: South Africa
City: South Africa

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