Absa
25 Days and Counting to Cancel Household Insurance

The facts should speak for themselves:

30/09/13 Cancellation request submitted to Absa via email after a fruitless discussion with one of the call centre agents
09/10/13 After numerous calls I finally receive feedback that more paperwork is required.
09/10/13 I complete cession document and submitted to Absa within 1 hour.
15/10/13 Feedback requested via email, phone lines are unanswered at Absa call centre.
25/10/13 After numerous attempts I finally get through to someone that confirms I will receive feedback today.

At the time of writing I still don't have any confirmation that this matter has been settled although I am certain Absa will be billing me for coverage while they figure out what they are doing. They do however expect me to have coverage from my new service provider in the interim.

I cant see how Absa thinks it can survive with such poor service. Due to my experiences with Absa I have systematically been moving my business away from them over the last few years and look forward to the day I don't have to deal with them anymore.

Company: Absa
Country: South Africa
City: Cape Town

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