Absa
Day 11

It has now been 11 days since I have gone into the Rogge Bay branch with all requested paperwork for my FICA compliance. I have been guaranteed time and time again since then that everything has been done correct, yet my account online payments are still not accessible to me. My commitments to pay other people and bills have all been delayed indefinitely. Any instalment arrangements i have had, have now been broken and my credit file has probably been shot to.
I have been into the branch more multiple times already. Running in my office hours to try and get this problem sorted. I was advised that the problem is on their side and they have escalated it already. The branch manager even promised me she would take care of it and asked i provide her 24hours to get this fixed and she would get back to me personally. It has now been more than 72 hours later. No contact from her and no access to me account.
How is it possible that ABSA can take the out of their clients for such long periods of time.
This is the worst service I have experienced in my life.
They simply have not cared enough to assist me.

Company: Absa
Country: South Africa
City: Cape Town - Rogge Bay

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