Virgin Money South Africa
No concept of customer service

I've held a Virgin Money credit card since 2008. I now live in South Korea on a work contract. Prior to leaving SA in January 2013, I was told that I could get my card re-issued while abroad. There was no restriction about the re-issuance. However, the past 6 months of trying to do so have been increasingly frustrating due to the exceedingly poor customer service on Virgin Money's part. Communication with them has been auto-replies that don't actually address the questions asked, contradictory information (including restrictions that were never mentioned three years ago when I made my initial inquiries about using my card abroad), and puzzlingly long time delays in sending an automated response. It has been nearly a month since I emailed the documentation Virgin Money required to re-issue my card (which expires in November) and I have not received any communication regarding my latest emails. Does the lack of communication mean that Virgin Money no longer wants me as a client?

Company: Virgin Money South Africa
Country: South Africa
City: Johannesburg

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