Capitec Bank
My card got duplicated in JHB whilst I was in KZN

On Monday 2 September 2013 whilst visiting my family home in Nongoma KZN i woke up to a sms from Capitec telling me that an Amount of R3000 had been deposited in my account. Shortly after that I received an sms saying and amount of R3000 had been withdrawn at an ATM in Bertrams Johannesburg. Shortly after that i got an sms saying a balance enquiry had been done on my account. I immediately checked my purse and found that my card was in my purse and called Capitec. I was advised that they did not know how it happened and they require an Affidavit statiing my whereabouts and what had happened. I was also advised that it would be investigated and feedback would be provided in 14 days. My concern is i have my bond and a few other accounts that get debited from this account yet I have to wait 14days for feedback. 2ndly i am highly concerned about the security of my banking with because if someone could so easily get my card duplicated what are the chances that this will not happen again. Capitec i hope you have a good legal team because I will not take this lying down at all!!! It is disgusting that such would happen after becoming such a reputable bank.

Company: Capitec Bank
Country: South Africa
City: Bertrams

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