First National Bank
FNB delays identity victim SAFPS listing

Hi

Criminals opened accounts in my name via the FNB call centre with seemingly just an ID number.

The operator who took the initial call and made account changes was named Zandile Sibisi. She allowed/helped them to change addresses and more.

I reported the accounts at FNB; I was referred to the department.

FNB's department dragged out registering me as an innocent victim on the SAFPS database for over two weeks. Meanwhile criminals tried opening cellphone accounts etc in my name.

FNB was of no use and was irritated with my constant queries; they did not understand the complexities of identity.

An outside cellphone company eventually registered me on the SAFPS database.

All details used to apply for all accs came from an old FNB application made in 2012 that was never opened; all information used to apply for credit elsewhere also came from 2012 FNB records as far as I can tell.

Convinced it was an inside-job, as the person waited until my credit score went up and then used database info only relevant from a 2012 FNB application and applied for all they could at FNB and used those details to then apply elsewhere.

Thanks

Company: First National Bank
Country: South Africa
City: Call Centre/ depart

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