First National Bank
Unacceptable service from FNB

I applied for a loan online, the form auto completed my address. The loan was declined with the reason ''. I immediately called to find out why. Apparently my address was different from the one on the system (though this was auto-completed, but probably by my browser). I was then advised to re-open my application and I was given the Lifestyle services number. I called the number and was told that I would be called back in 30 minutes. I wasn't. I called again the following day, and without the call being answered, I was disconnected. I called again, spoke to someone who said that they would put me through to the right person, this person then said they would put me through to the internet department, apparently that's where my loan was being processed, and then I was passed on to an automated service for purchasing cell phones. I called again and was then told that I should go into a branch. A pretty unpleasant experience and no closer to the loan.

Company: First National Bank
Country: South Africa
City: Phone

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