Mango Airlines
Missed flight due to online check-in not working

Yesterday afternoon (11/8/2013) i returned to Cpt from Jhb and missed my original scheduled flight due to the following reasons for which Mango Airlines must take responsibility.

1. i tried to check in online using both my mobile phone and notebook and in both i failed for what reasons i still don't know.

2. En route to the airport i called the mango offices and at 1st could not get through on 2nd attempt was placed on hold for 5 minutes just for the phone to be dropped.

3. i arrived 45 mins before check in time and then attempt to use the mobile check-in machine in the departure foyer and it failed again.

4. i proceeded to the Mango counter, the lady checked me in just to found out after the "check in" was done that the flight was closed. i requested her numerous times to consult with a supervisor or manager to assist. she in return made a phone call and didn't get an reply and requested me to move to customer services for further assistance.

5. customer service advise they can place me on a waitlist for the next flight at an additional cost.

6. i paid an extra R455.00 and was on the 18h30 flight.

I believe if the online check-in worked i would made made my flight.

Company: Mango Airlines
Country: South Africa
City: O r tambo

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