Cell C
Free services - cost R39PM

I AM EXTREMELY FRUSTRATED RIGHT NOW! LAST WEEK AN AGENT CALLED ME REGARDING THE "GET-IT" PROMOTION, I SPECIFICALLY ASKED HER IF IM AM GOING TO CHRGED EXTRA FOR THE SERVICE AND I WAS TOLD THAT IT WOULDNT COST ANYTHING EXTRA BECAUSE I AM EXISITING CONTRACT HOLDER.ON MONDAY 18.02.2013 I GET THIS SMS SAYING ITS GOING TO COST ME AN ADDITIONAL R39PM.NOW FIRSTLY THE ONLY REASON WHY I AGREED TO TAKING THIS OFFER IS BECAUSE AFTER ASKING HER IF ITS GOING TO COST ME ANYTHING EXTRA SHE SAID NO.SECONDLY WHEN I TRIED TO RESOLVE THIS QUERY YESTERDAY THEY AGREED TO CALL ME BACK BUT NOBODY DID! THIS MORNING IT AFTER SPEAKING TO 5AGENTS WHO TRIED THEIR BEST TO ASSIST ME BY TRANSFERRING ME DIRECTLY TO THE "GET-IT "DEPT I GOT CUT OFF EACH TIME .I EVENTUALLY GOT THROUGH TO ANUSHA AND SHE SAID THAT THE CALL WAS RECIEVED YESTERDAY AND THERE IS A WAITING PERIOD ON 30DAYS FOR CANCELLATION.BY THAT TIME THEY WOULD ALREADY HAVE DEDUCTED AN INSTALMENT SOMETHING WHICH WAS CONFIRMED BY THE PITCHING AGENT THAT I WOULDNT PAY FOR.I WANT! THIS THING! CANCELLED! TODAY!!! I AM NOT PAYING FOR SOMETHING THAT I DID NOT AGREE TO PAY FOR! I AM CURRENTLY WAITING FOR PRAVESH TO CALL ME SINCE HE WAS TOO BUSY TO TAKE MY CALL

Company: Cell C
Country: South Africa
City: Cape Town

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