Cell C
CUSTOMER SERVICE

I REALLY DO NOT THINK CELLC KNOW AND REALISE THE VALUE OF THE CLIENT IN BUSINESS. I HAVE RECIEVED THREE PHONE CALLS FROM THREE DIFFERENT PEOPLE FROM CELLC ON THE SAME MATTER WITH THE SAME ANSWER, THE BOTTOM LINE WAS IF I STILL HAVE A PROBLEM TOUGH THERE IS NOTHING ORE THEY CAN DO IT IS JUST UNFORTUNATE. in my line of business i have never went back o the client without proper feedback or detailed asnwer and it could in the customer account or a on their premises, i investigate till i get an answer that is satisfying. i know people that can do what cellc's consultant does ten times better. i wonder where management is when such things happen because clearly the chain of customer service is broken in this business. they should really relook at how they do business, train their satff to be more knowladgable with their product, do a serious quality control on the calls than just advertising it. :(

Company: Cell C
Country: South Africa
City: Head office

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