Virgin Active South Africa
Staff insulting club members

I was tackled by two floor staff members by the name of Anathi and Herman. Anathi walked up to me around 21h15 and demanded at the top of his voice that I remove the weights I had used on the machine I was using to exercise my legs (the one you on your back and push up with your feet/legs). I responded by saying "I am still busy with my work out and besides when do I have to assist you to do your job? Must I stop my gym session and clean up the gym? " At this stage, I was already shocked by the tone he was using with me and I asked as to whether is this the manner they speak to club members? he responded saying "I said remove those weights now and look behind you, the sign says you must put the weights back in their place". It was at this stage that I told Anathi that I am not happy with his tone and him shouting at me like that and I am going to escalate this matter. Anathi responded and said "Be my guest, I can call the manager for you right now" Herman endorsed and said "Go on and speak to the manager and we can call her for you". Anathi screamed across the floor shouting insults at me and called Lalo saying "that customer over there wants to speak to you".

Company: Virgin Active South Africa
Country: South Africa
City: Bel Air

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