Edgars
1Month and no Blacklisting or ITC

Last month my house was broken into and goods were incl my cellphone (BB 9320). This phone is insured with Edgars who said they needed a case number and ITC (black listing number; provided by my network provider) in order to process my claim. Its been almost a month and CellC has still not provided me with this ITC number nor have they completed the blacklisting of this phone. Each time I call CellC I get a different story but what I know for sure, and what every agent I have spoken to over the phone, is my blacklisting request was received. Every call and query I make is met with the please wait "24-48 hrs" its been over 20days now. Even worse is Edgars refuses to help me in this matter. The instore staff refuse to help me unless I have the ITC number (which CellC is supposed to be handling). So no thanx to CellC and Edgars

Company: Edgars
Country: South Africa
City: Durban

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