Foschini
Lack of customer service

Shops, Products, Services

On Sunday 8 Sept I went to the Foschini branch at The Grove. I wanted to purchase a fragrance called Alien and some cosmetics (Clinique). The lady did not have the specific tester available as the 1 that was on display was empty. She told me that the supplier will return its week and she should have a tester available. Yesterday I returned to the the branch only to find that there were still no testers. I asked her if she can not get me a sample and she said that I can go to Truworths or Edgars and if i like to product I can purchase it from Foshini as i have an account with them. I also asked her if the lady from the Clinique sections was in as I also couldn't find her last week. Her reply was shocking. She told me that she cant the lady wasn't in as it was her off day and that there were no one that could help me with any of the cosmetics. I ended up taking the Alien Fragrance as it is an item which I wanted for so long. When i got to the counter I enquired about the Clinique special that was advertised in store. The lady behind the counter said that she doesn't know anything about any of the Clinque specials as she only works at the till. Where is the customer service?


Company: Foschini
Country: South Africa
City: The Grove
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