Audi Umhlanga
Unacceptable Customer Service - Audi Umhlanga

11/12/2013: I visited the centre. The problem was that the EPC light was intermittently appearing on the screen, and hence causing the car to go into a "limp mode" The Service Advisor ran a diagnostics. The Bill amounted to: R18, 045.52 (See attachment 1 for ease of reference).
30/12/2013: The car remained at the centre in which I believe that the staff were working on the problem.
31/12/2013: I had been advised that the car is ready and arrived at the centre to pick up. The invoice of R18, 045.52 was settled. Picked up the car.
8/01/2014: The problem occurred again (EPC light came on) Took the car back to the centre. The staff had worked on it and advised us by noon that the car is ready to collect. Upon starting the car, we realized that the EPC light was still on, which was extremely frustrating! The car was returned back to the centre.
14/01/2014: Arrived at Audi Umhlanga, picked up the car with the EPC light still appearing intermittently. The team advised us that "they cannot seem to find the problem" Once we arrived home, to add more to our bad experience we had realized that they had swopped our boot mat. The car was returned on the 27/01/2014.

Company: Audi Umhlanga
Country: South Africa
City: Umhlanga

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