Konika Minolta
Non-existent Customer Service

I work for a Doctors rooms & we have one machine from Konika Minolta, which is on a service plan.
As any product, ware & tear happens (thus the service plan).
So, when I started & first experienced a problem, I contacted the number we have : 011 267 8700. They advised me for future that I send any queries via e-mail to: [Email Removed] which we now do. The only problem is that once an e-mail is sent, there is absolutely no reply & a tech just arrives a day or two later. This is a problem because the practice I work for can get very busy & we cant have a stationary machine (we only have the one) on busy days, as we use it a lot then. I have sent them e-mails complaining about this, requesting correspondence & to date have not revived so much as a phone call or reply. I insisted on the tech's cell number when he was last here a he is very good & I also notified his company that I will now only correspond with him. I don't think Konika Minolta realizes that there are many BETTER service providers that them & as soon as the contract expires, we are thinking of getting someone else that actually has literate people in the admin side that can read & reply to a simple e-mail!

Company: Konika Minolta
Country: South Africa
City: South Africa

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