Volkswagen
VERBALLY ABUSED AND CHASED OUT OF DEALERSHIP

BOUGHT A BRAND NEW VW TIGUAN 2013 FROM LINDSAYSAKER EDENVALE. THE FIRST WEEK OF DRIVING THE VEHICLE, WE HEARD A WHINNING AND CRACKLING NOISE. CONTACTED EDENVALE BRANCH AND WAS PASSED AROUND. FINALLY AFTER NUMEROUS CALLS, GOT A HOLD OF THE DEALER PRINCIAL FABIO LAZZARI. HE AND THE GUYS FROM VW SA SAID NOTHING WRONG WITH THE VEHICLE. THAT IT IS NORMAL FOR A VW TO MAKE THE NOISE WHILE DRIVING. BUT THEY CHANGED THE WHEEL BEARINGS WITHOUT NOTIFYING US. FABIO LAZZARI CHASED ME AND WIFE OUT OF THE DEALERSHIP AND HE WAS VERBALLY ABUSIVE. HE SAID WE MUST TAKE OUR VEHICLE AND GET OUT OF HIS DEALERSHIP. THE VW SA GUYS JUST STOOD BY AND ALLOWED HIM TO BE ABUSIVE AND TO CHASE US OUT. THEY DID NOT DO ANYTHING ABOUT THIS ABUSE. NO APOLOGY WAS GIVEN. THE VEHICLE IS STILLS MAKING THE NOISE. IS THIS THE KIND OF SERVICE VW GIVES ITS CUSTOMERS?

Company: Volkswagen
Country: South Africa
City: Lindsay Saker Edenvale

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