I received a letter from Discovery dated 13 Dec 2012 on Feb 1st 2013. This letter reffered to myself owing the scheme an amount of R2480.59 which relates to 2010. I then called the scheme on the 4th of Feb 2013 and spoke to a gentlemen by the name of Seraaj Govender who then advised about the ...
On phoning Discovery Health to query an hospital account, there was a lot of noise in the background - which is understandable as it is a Call Centre. But the noise I was hearing was a tv! I asked the agent if she was watching tv - she replied - "is it too loud, I will turn it down" She ...
I am a heart recipient, receiving my new heart 31 Jan 2012. After leaving hospital 2 months later i were to have out of hospital blood tests done every month so that my medication can be adjusted accordingly to prevent rejection of the heart. I am in possession of a letter of approval for the blood ...
I would like to bring it to your attention. My partner Jacques Lombard passed away on the 16/10/2012 at 10:36. Prio to this he had a operation/depressed/suicidal. Due to not finding results he drank. I called your call centre. Logged calls for help. They ignored the cry of my partner and he ...
It is with regreat that I find myself complaining about the service I have received from Discovery. I recently claimed for some medication for my frequent Migrane attacks that I suffer, I have visited a Nuerologist who has prescribed a pain killer to reduce the pain. The first time I received this ...
In early January, I tried to add my fianc? e and daughter onto my Priority account (they were on Key Care... which frankly, is). I was told that I couldn't do this because it's considered an upgrade, and upgrades can only be done in December. So my ONLY option, if I want my family to have decent ...