I was admitted 31/12/2012 thru the hospital emercency department into the hospital. I pressume this would not have happend if no autohorization number was supplied. I then had 2 ops, only to find out that Discovery hold back the authorization due to paperwork missing. It took me hours on the phone ...
After being with Discovery for the past 13 years and being on Classic Comprehensive, I decided to change to Essential Comprehensive as I was over insured. When filling in my form, I erroneously ticked Classic Core. I only realised this after my family's first visit to the doctor and then the ...
Without any form of notification, Discovery debited me with about R800 which they say they shouldn't have paid in 2010 (3 years ago). Problem is this R800 was paid from my SAVINGS account, in other words my own money was used, so if they are going to reverse the payment they should give it back to ...
I submitted a claim for a reimbursement on the 4th of January. I was later told that I should sent it to Carecross. My response was, it had to come from my Maternity benefits because I went to see a Gynae. I was told that the doctor's practise number shows that it's a GP. I went back to the doctors ...
2 weeks ago I submitted a claim to Discovery. I received an automated response containing a reference number. A week later I contacted them as they still have not processed the claims. Apparently the response from the claims department (which I'm unable to speak to directly for some unknown reason) ...
Greetings, I am extremely upset with the way discovery treat my daughter;s request for approval to see a specialist. The request was logged in January and we are still waiting for discovery to provide authorization, made calls and the poor service from Consultants and managers is extremely poor, no ...